Terms of Service

Who this is between

These terms are the agreement between SINAN YILMAZ INFORMATION TECHNOLOGY L.L.C S.O.C ("we", "us"), a company licensed in Dubai, United Arab Emirates, and the company or person who subscribes to One360 ("you"). Full registered details are on our company details page.

By creating an account or using One360 you accept these terms. If you are accepting them for a company, you are confirming that you are allowed to.

What the service is

One360 lets a construction team upload its own floor plans, record 360° walkthroughs of a site, and see each walkthrough placed on the plan, with notes, photographs and shareable links. It is provided over the internet as a website and an Android application. We improve it continuously; features may be added, changed or retired, and we will not remove something you depend on without telling you first.

Your account

You are responsible for who you invite into your account and what they do with it. Keep your password to yourself; tell us promptly if you think somebody else has it. Each person should have their own login rather than sharing one.

You must be allowed to use One360 where you are, and you must not use it to break the law, to store material you have no right to, or to attack, overload or reverse engineer the service.

Your data stays yours

The floor plans you upload, the footage you record, the photographs, the notes and everything derived from them remain yours. We do not claim ownership of any of it, we do not sell it, and we do not use it to train anything or show it to anybody outside your account except where you have made a share link yourself.

We hold the permission to store and process it only so far as running the service requires — keeping it, backing it up, converting footage into a walkthrough, and showing it to the people you have given access.

You can export or ask for a copy of your material at any time, including after you stop subscribing. See the privacy policy for how long we keep things and how to have them deleted.

Paying

Plans are yearly and billed in advance. Prices shown on the pricing page are in UAE dirhams; a card from another country may be shown a converted figure at checkout, and the amount actually charged is confirmed on the payment page before you pay.

Card payments are handled by Stripe. We never see or store your card number. A subscription renews yearly until cancelled, and we email you before each renewal.

If a payment fails we will retry it and tell you. If it keeps failing we may suspend access until it is settled; we will not delete anything because of a failed payment.

Cancellation and refunds are covered separately and in detail in our refund and cancellation policy.

What we promise

We will run One360 with reasonable skill and care, keep your data on professionally operated infrastructure, take security seriously, and tell you without unnecessary delay if something happens to your data that you ought to know about.

We do not promise the service will never be unavailable. We need occasional maintenance windows, and parts of One360 depend on things outside our control: your camera, your site's internet, and the cloud services we build on.

What we do not promise

A One360 walkthrough is a visual record, not a survey. Positions on a plan are measured from footage and are approximate. Nothing One360 produces should be relied on for setting out, for measurement of record, for structural or safety decisions, or in place of a qualified survey. You remain responsible for professional judgements made on your project.

Limits on liability

Nothing here limits liability that cannot lawfully be limited — including for fraud, or for death or personal injury caused by negligence.

Otherwise, and to the extent the law allows: neither side is liable for loss of profit, loss of business, loss of anticipated savings or indirect or consequential loss; and our total liability for any claim is limited to the subscription fees you paid us in the twelve months before the claim arose.

Keep your own copies of anything critical. Our backups are for recovering the service, not a substitute for your own records.

Ending the agreement

You may cancel at any time; see the refund and cancellation policy.

We may suspend or end an account if it is used unlawfully, if it damages the service or other customers, or if fees remain unpaid after we have asked. Where we reasonably can, we will warn you first and give you a chance to put it right. If we end your subscription for any reason other than your serious breach, we refund the unused part of the year.

After an account closes we keep your data for 30 days so it can be restored if you change your mind, then delete it.

Changes to these terms

We may update these terms. If a change materially affects you we will email you at least 30 days before it takes effect, and you may cancel and receive a refund of the unused part of your year if you do not accept it. Minor clarifications take effect when published.

Law and disputes

This agreement is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction. If you are a consumer, this does not take away rights you have under the law of the country you live in.

Before going to court, please write to us. Most disagreements are a misunderstanding and can be settled in an afternoon.

Contact

SINAN YILMAZ INFORMATION TECHNOLOGY L.L.C S.O.C
Office 102, Al Murar
Deira, Dubai
P.O. Box 12232
United Arab Emirates
support@one360.org · +971 54 200 3373